FREE US DOMESTIC SHIPPING ON ORDERS OVER $50

Youmita Lingerie Return Policy


RETURN POLICY

PLEASE READ OUR RETURN POLICY AND CLICK THE LINK BELOW TO PROCESS YOUR RETURN:

 https://track.shipstation.com/f/r/i/ncuQyg3%2B%2BzHt9blycjtOZQ%3D%3D

 

  • We can only accept returns on items purchased on Youmita.com’s website only.
  • Given the delicate nature of what we sell, items must be unworn, unwashed, undamaged, with tags attached and in original packaging to proceed with a return.
  • All merchandise must be returned within 30 days of receiving orders with all Youmita tags attached.
  • Merchandise must be unworn, undamaged, and unwashed.
  • For health and safety reasons, we don’t accept returns on undies or bodysuits.
  • Make sure to use the included Youmita return label. We cannot process your return if you do not use a Youmita return label on your box. Our return label includes specific information that allows us to process your return quickly and ensure you receive any refunds due.
  • Refunds are processed to the original method of payment after receiving and inspecting your return. Youmita.com cannot refund your order to a different method of payment or card. If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account is closed, we will issue you store credit to use on a future purchase.
  • Final sale items may be exchanged for the same style, different size while stock lasts.
  • Please note that Youmita is not responsible for any returned packages that are shipped without the provided prepaid return shipping label.
  • We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund on the product(s) purchased and you can place a new order
INTERNATIONAL ORDERS?

To obtain a return authorization for your international orders, please email orders@youmita.com

EVERYBODY deserves a great-fitting bra, so if you’re past the 30 day window but are experiencing fit or comfort issues, we’re still here to help! Contact us at help@youmita.com.

WHAT IF I NEED TO RETURN PAST THE 30 DAYS
We're happy to extend our return period past 30 days for gifts and can issue you a credit for the price of the items purchased. Just shoot us a note at orders@youmita.com with the Order # and let us know you'll be returning a gift. Please make sure your items are new, unwashed, and with tags attached and we can issue you a store credit upon receipt of the returned pieces.

WRONG ITEM, COLOR, SIZE
If we shipped you the wrong item, please email us at orders@youmita.com. It is important that you contact us before returning your item, so that we may assist you. 

CUSTOMER REQUESTED CANCELLATIONS
After you have clicked "Place Your Order", it is hard for us to change or cancel your order. Our system is designed to process and ship orders rapidly. Once you receive your order in the mail, simply return any unwanted items by following our return instructions.

DID WE MISS ANYTHING?
If you have any additional questions or concerns about shipping, please email us at orders@youmita.com